FAQs

Effective Date: January 1, 2024

Welcome to Respecti’s FAQ page. This section is designed to address the most common questions regarding our women’s fashion handbags, ordering process, shipping, returns, and general policies. If you require further assistance, please contact our support team.

1. Orders & Checkout

1.1 How do I place an order?

To place an order:

1. Browse our collection and select your desired handbag
2. Add the item to your cart
3. Proceed to checkout
4. Enter your shipping and payment details
5. Confirm your order

You will receive an order confirmation email once your purchase is complete.

1.2 Can I modify or cancel my order after placing it?

Yes, but only within a limited timeframe.

• Orders can be canceled or modified before they are processed
• Once processing or shipping has begun, changes are no longer possible

Please contact us immediately at support@respecti.com for assistance.

1.3 What if I entered incorrect information?

If you entered incorrect shipping or contact details:

• Contact us as soon as possible
• We will attempt to update your information before processing

We cannot guarantee changes once the order has been processed.

2. Payments

2.1 What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

All payments must be completed at checkout before your order is processed.

2.2 Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. Respecti does not store your full payment details.

2.3 Why was my payment declined?

Payments may be declined due to:

• Insufficient funds
• Incorrect billing details
• Restrictions from your payment provider

Please contact your bank or payment service for more information.

3. Shipping & Delivery

3.1 How long does shipping take?

3.2 What is the shipping cost?

We offer a flat shipping rate of $6.99 for all orders.

3.3 Which carriers do you use?

We ship via:

• USPS
• UPS
• FedEx

Carrier selection depends on logistics and destination.

3.4 How can I track my order?

Once your order is shipped:

• You will receive a tracking number via email
• Use the tracking link provided to monitor delivery status

3.5 What should I do if my order is delayed?

Shipping delays may occur due to external factors such as weather or carrier issues. If your order is significantly delayed, please contact our support team for assistance.

4. Returns & Refunds

4.1 What is your return policy?

We offer a 60-day return window from the date of delivery.

Items must be:

• Unused and in original condition
• Returned with original packaging and tags

4.2 How long does it take to receive a refund?

• Refunds are processed within 12 business days after return approval
• Refunds are issued to the original payment method
• No additional fees are charged

4.3 Do I have to pay for return shipping?

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover the return cost

4.4 Can I exchange an item?

We do not offer direct exchanges. You may:

1. Return the original item
2. Place a new order for the desired product

5. Products

5.1 Are your handbags authentic and high quality?

Yes. Respecti is committed to offering carefully selected women’s fashion handbags that meet our quality standards.

5.2 Will the product look exactly like the photos?

We strive for accuracy, but slight variations may occur due to:

• Lighting conditions
• Screen display differences

5.3 Are items restocked?

Some items may be restocked depending on availability. Popular products may sell out quickly.

6. Issues with Orders

6.1 What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item and packaging

We will review and offer a replacement or refund if applicable.

6.2 What if my package is lost or stolen?

• If marked “Delivered” but not received, contact the carrier first
• For lost packages, contact us within 7 days of the expected delivery date

7. Account & Privacy

7.1 Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows easier order tracking and management.

7.2 How is my personal information used?

Your information is used to:

• Process orders
• Provide customer support
• Improve your shopping experience

For more details, please review our Privacy Policy.

8. Customer Support

8.1 How can I contact Respecti?

• Email: support@respecti.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

8.2 How quickly will I receive a response?

We aim to respond to all inquiries within 24–48 business hours.

9. Additional Information

9.1 Do you offer promotions or discounts?

Promotions may be offered periodically. Customers are encouraged to subscribe to updates or check the website for current offers.

9.2 Can policies change?

Yes. Respecti reserves the right to update policies at any time. Changes will take effect immediately upon posting on our website.

If your question is not listed above, please contact us directly. Our team is ready to assist you.