Return & Refund Policy

Effective Date: January 1, 2024

At Respecti, we are committed to delivering high-quality women’s fashion handbags and ensuring customer satisfaction. If you are not fully satisfied with your purchase, this Return & Refund Policy outlines the conditions and procedures for returns, refunds, and related matters.

1. Return Eligibility

We offer a 60-day return window from the date of delivery. Within this period, customers may request a return for eligible items.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • All tags, labels, and protective materials must be intact
  • Proof of purchase (order confirmation or receipt) must be provided

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

Certain items are not eligible for return under any circumstances, including:

  • Items marked as final sale or clearance
  • Gift cards or promotional items
  • Products that show signs of use, damage, or alteration not caused by us

3. Return Process

To initiate a return, customers must contact our support team for authorization.

Steps to request a return:

  1. Email support@respecti.com within 60 days of delivery
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back using the provided return guidelines

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for arranging return shipping unless the item is defective or incorrect
  • We recommend using a trackable shipping method to ensure safe delivery
  • Respecti is not responsible for lost or damaged return shipments

5. Refund Policy

Once your return is received and inspected, we will process your refund accordingly.

Refund Conditions:

  • Refunds are issued within 12 business days after the returned item is approved
  • Refunds will be made to the original payment method used at checkout
  • No restocking fees or processing fees will be charged

If the original payment method is unavailable, we may offer an alternative refund method.

6. Partial Refunds (if applicable)

In certain cases, only partial refunds may be granted:

  • Items not in original condition
  • Items missing parts or packaging
  • Returns requested beyond the allowed timeframe (if exceptionally approved)

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item:

  • Return the original product for a refund
  • Place a new order for the desired item

This ensures faster processing and product availability.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Required information:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

Upon verification, we will:

  • Offer a replacement at no additional cost, or
  • Issue a full refund if replacement is not available

Return shipping costs (if applicable) will be covered by Respecti in these cases.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your payment provider or credit card company
  3. Allow additional processing time depending on your financial institution

If the issue persists, please contact us at support@respecti.com.

10. Order Cancellations

Orders can only be canceled within a short window before processing begins.

  • If your order has not been processed, a full refund will be issued
  • If the order has already been shipped, it must go through the standard return process

11. Policy Updates

Respecti reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on our website and take effect immediately upon publication.

By purchasing from Respecti, you agree to the terms outlined in this Return & Refund Policy.